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VMM 2012 R2 Update Rollup 2 | Error 20413 - VMM encountered a critical exception and created an exception report | 441 Agent communication is blocked

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The Background:

VMM environment was updated from 2012 R2 to Update Rollup 1, followed by Update Rollup 2. Bare-Metal deployments have been working successfully and no agent communication issues have occurred until now. The VMM server is on a separate instance from the SQL server. The report.txt file indicates that there is a problem communicating with the SQL server however VMM starts fine and the VMM service starts fine as well (normally not the case when there are SQL problems).

The Issue:

When the client deploys a new host it comes up with following error message after installing the VMM agent (Report attached):

"Error 20413 - VMM encountered a critical exception and created an exception report"

------------------- Error Report -------------------

----------------------------------------------------

Error report created 20/06/2014 1:53:10 p.m.

CLR is not terminating

----------------------------------------------------

--------------- Bucketing Parameters ---------------

----------------------------------------------------

EventType=VMM20

P1(appName)=vmmservice.exe

P2(appVersion)=3.2.7634.0

P3(assemblyName)=Microsoft.UpdateServices.AdminDataAccessProxy.dll

P4(assemblyVer)=6.3.9600.16384

P5(methodName)=Microsoft.UpdateServices.Internal.DatabaseAccess.AdminDataAccessProxy.ExecuteSPGetConfiguration

P6(exceptionType)=System.Data.SqlClient.SqlException

P7(callstackHash)=4e8

SCVMM Version=3.2.7634.0

SCVMM flavor=C-buddy-RTL-AMD64

Default Assembly Version=3.2.7634.0

Executable Name=vmmservice.exe

Executable Version=3.2.7510.0

Base Exception Target Site=140706924135576

Base Exception Assembly name=Microsoft.UpdateServices.BaseApi.dll

Base Exception Method Name=Microsoft.UpdateServices.Internal.BaseApi.SoapExceptionProcessor.DeserializeAndThrow

Exception Message=A network-related or instance-specific error occurred while establishing a connection to SQL Server. The server was not found or was not accessible. Verify that the instance name is correct and that SQL Server is configured to allow remote connections. (provider: Named Pipes Provider, error: 40 - Could not open a connection to SQL Server)

EIP=0x00007ff9008bab78

Build bit-size=64

------------------------------------------------------------------------------------------------

Upon inspecting the host after failed deployment the host status indicates that

"Agent communication is blocked. The version of the virtualization software of the VMM agent is unsupported. Update the agent and virtualization software, and then try the operation again"

ID 441

-----------------------------------------------------------------------------------------------


MCSE: Private Cloud, Virtualization enthusiast.


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