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some user failed to log on to SCVMM with event id: 1615. However, other user can log on successfully

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Recently, we experienced the below issue:

When some user try to open VMM console and connect it "use current Microsoft Windows Session identity", the log on willl fail with the below error; (But some other user in the same group can log on successfully)

Error:

VMM is unable to perform this operation without a connection to a Virual Machine Manager Management server.

Screenshot:

The screenshot for ID: 1615

Can some one tell me what's wrong with this?

Troubleshooting that we have done:

1:We add this problem user explicitily and it doesn't work.

2: Checked windows event log, no related error.

3: Follow some forum link to check the ownership of the backend vmm database and the owner is existing.

What we wanted:

1: Tell us how to enable the more detailed log why the sign in failed.

2: Give us the possible reason for this and how to fix it. 

Many Thanks!

Regards,

Robbie Meng



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